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Exhibitor Services Representative

Job Description
Exhibitor Services Representative (Temporary to Permanent)
About Our Client
Our client is a highly respected, family-owned event decorating and trade show production provider that has been operating across Canada since 1989. With eight branches in five provinces, they specialize in trade show décor, event furniture, electrical distribution, event signage, and full-scale material handling and logistics. They offer a fast-paced, collaborative, and professional environment for someone passionate about the events and hospitality industry.
What You Will Be Doing, as an Exhibitor Services Representative:
  • Serve as the primary point of contact for exhibitors (both online and onsite), providing professional guidance on services, logistics, and event procedures.
  • Operate the Exhibitor Services Desk during events, proactively engaging with 30 to 300+ exhibitors per event to assist with orders, inquiries, and real-time issue resolution.
  • Set up, manage, and maintain the online exhibitor ordering portal (via ConventionSuite), ensuring accurate product listings, pricing, and deadlines.
  • Guide exhibitors through the online ordering process for furniture, equipment, utilities, and custom signage, identifying upselling opportunities to maximize revenue.
  • Process payments (cash, checks, wire transfers, credit cards) and generate accurate exhibitor invoices in compliance with financial standards.
  • Support exhibitors with material handling and shipping logistics, working closely with internal operations and venue partners to track and deliver freight efficiently.
  • Partner with installation and operations teams to ensure timely order fulfillment.
  • Collect and confirm event details with clients, coordinate needs with third-party vendors (AV, décor, etc.), and manage post-event reconciliation and invoicing.
  • Other duties as assigned.
What You Should Have, as an Exhibitor Services Representative:
  • 1-3 years’ experience in hospitality, retail, events, or a role involving direct, high-volume customer interaction is preferred.
  • Excellent verbal and written communication skills with a professional, solutions-focused demeanor.
  • Highly organized with strong multitasking skills and the ability to thrive under tight deadlines and during high-pressure event periods.
  • Strong technical aptitude, including proficiency in MS Office (Word, Excel, Outlook) and POS systems; experience with NetSuite, ConventionSuite, or other ERP systems is highly valued.
  • Strong attention to detail, particularly when managing orders, billing transactions, and event documentation.
  • Must be able to lift or move light materials (signage, small boxes, etc.) up to 20-25 lbs as needed.
  • Must have a valid driver’s license and access to a reliable vehicle.
  • Flexibility to work irregular hours, including evenings and weekends, with travel required based on event schedules.
  • Must pass a criminal background check.
In Return, You Will Receive:
  • $26.00 - $28.00 per hour (based on experience)
  • Paid weekly, every Tuesday.
  • Excellent opportunity for permanent hire with an established, national company.
  • 4% vacation pay – accrued and paid out when you need it.
  • Access to a Vertical Representative Monday to Friday 8am to 11pm and on weekends.
The Shift You Will be Working is:
  • Monday to Friday
  • 8:30 AM to 5:00 PM
  • Standard weekday hours, though flexibility for occasional overtime, evenings, and weekends is required during peak event seasons and travel periods.
Where You Will Be Working, as an Exhibitor Services Representative:
  • Abbotsford, BC (Office location)
  • Please note: While the office is transit accessible, a valid driver's license and access to a reliable vehicle is required for this role due to event-related travel and offsite scheduling.
We are excited to see you are interested in working with Vertical Staffing Resources Inc. As one of the fastest growing staffing agencies in Canada, we have something for everyone. One of the many great things about applying with us is that you can complete one application and be considered for 100’s of different roles! Once your application is complete, you have access to our app, multiple job seeking tools on our website and so much more. Please note that once you complete an application, you are officially one of us – a Vertical employee! This means you will need to have your documents ready such as SIN, ID, Permit (if applicable) & Forklift Licenses to be an active Vertical employee. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial or local law.
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