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Service Administrator (Temporary to Permanent)

Job Description
Service Administrator (Temporary to Permanent)
About Our Client
Our client is an industry-leading leader in life safety, fire protection, and intelligent building communication solutions across North America. Dedicated to safeguarding lives and property, they pride themselves on technological innovation, exceptional field service, and maintaining high standards of operational excellence.
What You Will Be Doing, as a Service Administrator:
  • Answering incoming customer service requests, phone calls, and email inquiries in a professional and timely manner.
  • Scheduling and dispatching field service technicians for maintenance, system inspections, and emergency calls.
  • Generating, reviewing, and closing out service work orders and maintenance records.
  • Processing client invoicing, billing entries, and purchase orders accurately.
  • Maintaining detailed customer account records, warranty details, and equipment service histories.
  • Coordinating with internal departments, logistics, and clients to ensure prompt resolution of service calls.
  • Other duties as assigned.
What You Should Have, as a Service Administrator:
  • Minimum of 2 years’ experience in a service administration, dispatch, or client support role.
  • Strong attention to detail and superior organizational skills.
  • Good verbal and written communication skills.
  • Proficiency with Microsoft Office Suite (Outlook, Excel, Word) and experience with dispatch or ERP software.
  • Able to follow verbal and written instructions.
  • Must pass a criminal background check.
In Return, You Will Receive:
  • Pay Rate: $25.00 per hour
  • Paid weekly, every Tuesday.
  • Opportunity for permanent hire
  • 4% vacation pay – accrued and paid out when you need it
  • Access to a Vertical Representative Monday to Friday 8am to 11pm and on weekends
The Shift You Will be Working is:
  • Days: Monday to Friday
  • Shift Timing: 7:30am to 4:00pm
  • Full-time day shift
Where You Will Be Working, as a Service Administrator:
  • Address: 110 - 11127 15 Street NE, Calgary, AB T3K 2M4
  • Main Intersection: 114 Ave NE & 15 Street NE (Stoney Industrial area, NE Calgary)
  • Location Details: Accessible via Calgary Transit bus routes; however, having personal reliable transportation is recommended.
We are excited to see you are interested in working with Vertical Staffing Resources Inc. As one of the fastest growing staffing agencies in Canada, we have something for everyone. One of the many great things about applying with us is that you can complete one application and be considered for 100’s of different roles! Once your application is complete, you have access to our app, multiple job seeking tools on our website and so much more. Please note that once you complete an application, you are officially one of us – a Vertical employee! This means you will need to have your documents ready such as SIN, ID, Permit (if applicable) & Forklift Licenses to be an active Vertical employee. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial or local law.
 
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